I had a JD 2010 customer looking for power steering parts. He told me he had a JD 2010 Row Crop tractor above sn 29001 . He then gave me a cast number off the main housing of the part containing the part he needed to find. I looked in the JD parts book and the number he gave me does not exist in the JD system. I asked questions to determine what he had and when I asked for a serial number so I could determine which tractor style he had----- wait for it-------- his tractor did not have a serial plate on it!!!!!!!!!!!!!!!! I asked him how do you know it is a Row Crop. His reply was "My Neighbor told me it was!!!!!!
Folks if you do not know what it is do not take your neighbors word for it. He knows less than you do!!!!! and if the truth is told he is a blooming idiot!!!!!
If he had said at the start of the conversation that he had a JD 2010 and did not have a serial number then I cold have asked the questions to determine what he had. Because thats my job and I know what to ask. I asked if he had a number on the piston and he called me back in 10 minutes and he had a row crop but it was before serial number 29000 . The before and after piston numbers are different because JD changed them. I have found the right piston and will be getting it shipped in the morning.
Remember your neighbor is guessing. You know a lot more than he does.
Eric Benton, Southeast Tractor Parts, Please don't make my job harder than it has to be!!
What Your Customers Want...
1 week ago