I ordered a pto sleeve to adapt a 1-1/8 in diameter PTO shaft to a 1-3/8 in yoke on a cutter. The customer gave me the measurement of the shaft and the measurement of the yoke and I ordered the right part to make it work. Today, he comes in and he tells me the exact opposite of the first description. The shaft is 1-3/8 in diameter and the yoke is 1-1/8 in . Now it is a $35.00 part instead of an $8.00 part. And I have freight on the wrong part and freight to send it back or my money is tied up in stocking it. This is the reason I ask questions to be sure I get the right part because it costs to much to correct errors. 15 years ago it would cost $8-$10 to get a part in and send it back. Today, It cost $9.50 to get it here and it will cost the same amount to send it back. As a Customer you should know what you want and when I ask a question know the answer DO NOT GUESS the answer. If you do not understand what I am asking. Ask me to explain it. I will be glad to take the time bcause I want you to get the right part the first time!!!!
Happy customers are good for business!!!!!
Eric Benton, Southeast Tractor Parts, Doing the best I can on your information!!!
What Your Customers Want...
1 week ago